Shipping and Returns
We deliver locally within Accra and Tema via courier service. We will soon ship worldwide via DHL so please stay tuned for more info on this or contact us to organize a shipment now!
Order processing starts immediately after receipt of payment. Please allow between 7 and 14 days for an item to ship.
RETURN POLICY
We hope that you love your Studio Badge purchase! However, if you are not completely satisfied you can return it to us unused, in its original condition and with all the tags, for a refund within 14 days of receipt.
Please note:
- Shipping costs will not be refunded
- There are no returns or exchanges on discounted items
- Cost of shipping for returns are not the responsibility of Studio Badge
Once your return is received and reviewed, we will send you a confirmation email. We will also notify you whether your refund has been approved.If you are approved, your refund will be processed within 14 business days.
Please contact us telling us why you aren't satisfied with your purchase and we'll provide you with the necessary return details and address. We love feedback, so please let us know if there is anything we could be doing better with our product or service. Thank you!
EXCHANGE POLICY
Product exchanges can be made using within 14 days of purchase. Please note that discounted products are final sale items and cannot be returned or exchanged.
Exchanges made in a different currency from which the original item was purchased will be processed as returns, and you will be asked to complete a separate transaction in the new currency.
When making an exchange at our store, please bring your receipt and the items you wish to exchange in their original packaging to expedite the process.